joel once again found the right words: "If there's one thing every junior consultant needs to have injected into their head with a heavy duty 2500 RPM DeWalt Drill, it's this: Customers Don't Know What They Want. Stop Expecting Customers to Know What They Want. It's just never going to happen. Get over it."

And about <* xp *>: "The Extreme Programming folks say that the solution to this is to get the customer in the room and involve them in the design process every step of the way, as a member of the development team. This is, I think, a bit too "extreme." It's as if my architect made me show up while they were designing the kitchen and asked me to provide input on every little detail. It's boring for me, if I wanted to be an architect I would have become an architect."

The Iceberg Secret, Revealed